We ship out orders Monday through Saturday! During US Holidays, packages are shipped out the next day.
Have a question about your shipment? Contact Us!
Estimated Arrival (Business Days)
|Shipping Cost||Free Shipping Minimum|
|US East Coast||7-10 days||Free||None|
|US West Coast||7-10 days||Free||None|
|All Other Countries||25-30 days||Free||None|
We want to get your package to you as fast as possible, but delays up to a week are possible which are out of our control. Typically a package may be held at the customs for international orders before they can release it to your local post office. These are our best estimates based on customer experiences and information from our shipping courier.
Note: We are using the term "days" as working day.
INTERNATIONAL TRACKING CAN TAKE UP TO A WEEK TO UPDATE.
Once the package is shipped out, it is the postal workers' responsibility to deliver the package to you. We print the shipping labels with the address you have entered so please make sure you enter the correct address.
WHERE DO YOU SHIP TO?
We ship worldwide with the exception of countries located in North Korea, Indonesia, Turkey, and China.
WHY DID MY ORDER GET CANCELED?
Countries from our experience that cannot be delivered to will be automatically canceled and refunded. We apologize for the inconvenience. Orders to UAE must have PO box address. We have the right to cancel an order(s) if we believe the package will get lost in transit. From our experience, we have had issues with our package being delivered in certain countries. If your package gets canceled, we can ship your product via International DHL, which costs about $+/- $200 USD. This service is free for orders over $400 USD.
If the order comes back to us unclaimed (meaning no one picks it up) we will give you a refund minus a 20% restocking fee.
Please note: we do not provide refunds to shipments in which the customer enters the wrong address or orders the incorrect item. Once an item is shipped out, there cannot be changes made to your address or your order. If you made a mistake on the shipping address, and the product has already been shipped out, you will have to pay for shipping ($4.95 domestic and $15.00 International) again. Please make sure you enter the correct address before hitting 'submit'. Same day shipping is NOT guaranteed.
The recipient of the package (you) is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.